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About Us
FREQUENTLY ASKED QUESTIONS
As of April 1, production and delivery is still operational from my print partners. They are closely following CDC safety guidelines and are operating with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS and ORIGINALS USA and Canada shipping is free unless a larger original or print see below for possible fees due to crating
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, or Canada Expedited Shipping, and Special Requests
💥💥International shipping other than Canada please contact Jen at jen@wildhorsestudio.art or 636-259-3155 to get a quote💥💥
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States,& Canada , other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as possible
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints/originals are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact jen@wildhorsestudio.art with your order number for further instructions.
CAN I CANCEL MY ORDER?
Please reach out immediately to Jen at jen@wildhorsestudio.art or call 636-259-3155 between 8-5 ct
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email jen@wildhorsestudio.art
WHO TO CONTACT?
You can reach out at any time by email jen@wildhorsestudio.art
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter! You can also follow me on my social media pages as I am constantly posting about new work!
